Shipping Policy

Orders placed before 5pm Eastern Time should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. 

We're dedicated to giving you the best possible customer service experience, but we're a small team. Please allow up to 48 hours to receive a reply.

*International orders may be required to pay duty or VAT. These are the responsibility of the purchaser and will be collected by FedEx or DHL before your package can be delivered. Juliana Heels is not responsible for returned packages due to unpaid duty or VAT.

Phone: +1(929) 638-8840

Email: customercare@julianaheels.com